Privacy & cookies notice

1. IDENTITY AND CONTACT DETAILS OF THE DATA CONTROLLER
The website www.moet.com (the “Site”) is operated by MHCS, a French company having its registered address at 9 Avenue de Champagne, 51200 Epernay, FRANCE, with company number 509 553 459 RCS Reims, (“Moët & Chandon” or “we”) in its capacity of data controller for the purposes of applicable data protection laws and regulations, including the French law n°78-17 "Informatique et Libertés" dated 6 January 1978 (amended).

 

2. DATA PROCESSED, LEGAL BASIS AND PURPOSES OF THE PROCESSING
Depending on the services provided by the Site and used by you, on your choices and configuration of your terminal (with respect in particular to cookies, tracers and similar tracking technologies), personal data concerning you (your “Data”) collected and processed by Moët & Chandon mainly includes: your last name, first name, e-mail address, date of birth, postal address, country/region, telephone number, your preferences and interests, your connection logs (e.g. IP address), and your nationality when required by specific regulations, as well as the information that you may disclose when you contact Moët & Chandon. This Data shall be collected with your express consent.

 

Your Data shall be collected in order:

 

- to reply to your questions, complaints or orders of documents, products or services sent via the “Contact us” or similar forms;
- book visits;
- subject to your consent: to personalize the content of the Site, to send you information about our offers, news and events (newsletters, invitations and other publications) as well as offers, news and events related to other entities of the Moët Hennessy group either by e-mail, SMS, MMS, telephone or post; 
- to understand your preferences better;
- to make statistics;
- to prevent fraud.

 

The Data that is mandatory for Moët & Chandon to fulfil the purposes that are described above is marked with an asterisk on the various pages of the Site. Should you not fill in these mandatory fields, Moët & Chandon may not be able to take care of your demands and/or to provide you the requested services. Other Data is purely optional and allow us to know you better and to improve our communications and services accordingly.

 

3. RECIPIENTS OF THE DATA
Your Data shall be processed by Moët & Chandon. It shall not be transferred or made accessible to any third party apart from (i) possible subcontractors of Moët & Chandon (providers of hosting and maintenance services of the Site, etc.), for purely technical and logistical reasons, and (ii) in case of a reorganisation of Moët & Chandon, including total or partial transfer of assets, merger, takeover, de-merger, and in general any reorganisation operation.

 

Subject to your consent, your Data may also be shared with other entities of the Moët Hennessy Group worldwide, for the purpose of sending you information about their offers, news and events. Click here to have access to the list of the entities of the Moët Hennessy group.

 

Finally, Moët & Chandon may disclose your Data to third parties if such disclosure is required by law, by a regulatory provision or by a court ruling, or if this disclosure is necessary to ensure the protection and defense of its rights.

 

4. TRANSFERS OF DATA ABROAD
The recipients of your Data may be located abroad, including outside the European Economic Area. Any transfer of your Data outside the European Economic Area shall only take place subject to appropriate safeguards being in place, such as contractual safeguards, in keeping with applicable data protection laws and regulations.

 

5. YOUR RIGHTS
In accordance with applicable data protection laws and regulations, you have a right to request access to, rectification or erasure of your Data, or restriction of processing, and to object to said processing, as well as the right to data portability to the extent applicable, subject to any overriding legitimate grounds that Moët & Chandon might invoke to retain your Data.

 

Moreover, you may request at any time that we stop sending you information about our offers, news and events by using the hypertext link earmarked for that purpose in each e-mail that we send you.

 

You may also give us specific instructions regarding your Data after your death.

 

These rights may be exercised at any time by sending a letter or an e-mail to the following addresses:

 

Moët & Chandon, 20 Avenue de Champagne, 51200 Epernay, FRANCE,
Contact us

 

6. RETENTION PERIOD OF YOUR DATA
The Data that is collected and processed under the “Contact us” and/or or similar section shall only be kept throughout the duration of the processing of your request. It shall be deleted thereafter.

 

The Data that is used for the purpose of sending you information concerning the offers, news and events of Moët & Chandon or Moët Hennessy brands shall be kept for a period of three (3) years as of the date on which it was collected or as of your last contact with Moët & Chandon or any such other entity of the Moët Hennessy group. Upon expiry of this timescale, Moët & Chandon or any such other entity of the Moët Hennessy group may get in touch with you to find out whether you wish to continue to receive information about Moët Hennessy brands offers, news and events. Your Data shall be destroyed within a maximum of 30 days following any request on your part to unsubscribe.

 

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